Delivery and returns

Delivery and returns

Q  Do you deliver to post office boxes? NO.

No. As you need to sign for the delivery of your parcel, all orders must be shipped to a residential street address, but notwithstanding that,

Our couriers cannot deliver to PO Boxes or Locked Bags under any circumsatances.

Q  What do I do if I haven’t received my order?
If you have not received your order in the time you expected, and you have checked the delivery status by using your tracking number, contact the warehouse directly.

Customer service helpline:    +61 2 9519 1007

Customer service email:       customerservice@unigearfulfillment.com.au

If you place an order and the item is out of stock, you will be notified by email that your order has been placed on back order and you will be advised of the revised expected delivery date.

Q  What happens if I ordered the wrong size and I want to exchange or return my order?
If you have ordered an item that is the wrong size or colour, you can return your order within 14 days of invoice. You will need to complete an online Returns Request.

For the full Returns Policy click here.

Q  What if the goods I receive are faulty?
Faulty items will be repaired or replaced if returned within the warranty period (6 months). To arrange a return of a faulty item, see the Returns Policy and follow the procedure outlined.

Q  How do I get a refund for a faulty item?
Refunds will be issued when a faulty garment has been returned and cannot be replaced, or where a suitable item cannot be found for an exchange, provided the care instructions labelled on the garment have been followed and the item is returned within 6 months of purchase. Refer to the Returns Policy and follow the procedure outlined.

Q  Where do I send my returns to?
Please return your garment(s) to:

UniGear Fulfillment

Unit 5, 1 Hordern Place, Camperdown, NSW 2050

Ensure you include the order Number supplied by UniGear.

Q  How do I return my goods?

Make sure you include your order number with your items.

Return your goods to:

UniGear Fulfillment
Unit 5, 1 Hordern Place, Camperdown, NSW 2050

Q  How do I cancel an order?
Orders can be cancelled as long as you submit your cancellation before you are notified that your order has been shipped. To cancel an order:

  • send an email to customerservice@unigearfulfillment.com.au with ‘Order Cancellation’ in the subject line.
  • in the body of the email, include the following information:
    -       your order number
    -       a contact phone number

The warehouse will process the order cancellation as soon as they receive your request.

Credits will be debited to the credit card on which the original purchase was made.

Q  What is the Credit and Returns Policy?
Items purchased from the eStore can be returned for the following reasons:

  • the item ordered is faulty
  • the item ordered is the wrong item or the wrong size
  • you received the wrong item.

All returns (except where the item is faulty) must be made within 14 days of invoice. All items must be in their original condition:

  • unworn
  • within its original packaging
  • have all labels intact

 Items can only be exchanged as like for like items, eg the same item but in a different colour or size.

Cancelled orders with be credited as above.

Q  How do I submit a return request?

Email: customerservice@unigearfulfillment.com.au to request to return your goods.

Provide all details where prompted. If you are exchanging an item ensure you give the size or colour of the item you want sent to you as a replacement.

If you need your replacement item shipped to an address that is different from your original order, type your new delivery address in the space shown.

Q  When will I receive my replacement goods?
Once your returned items have been received by the warehouse and an exchange is required, the warehouse will ship a replacement item to you:

  • replacements for faulty items are shipped freight free
  • if your return is for a credit for change of mind, you will be credited for the full cost of the item, but postage and handling will not be refunded

Q  What do I do if I want my replacement goods sent to another address?
If you have already requested permission to return, email the warehouse again and in the body of the email, include the following information:

  • your original order number
  • your new delivery address
  • your contact phone number

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