Frequently Asked Questions

Warehouse contact details for order and delivery enquiries: info@unigear.com.au, telephone: 02 8021 1184

University contact details for general enquiries: faculty.onlinestore@sydney.edu.au

WHY SHOULD I REGISTER?

You must register in order to complete a purchase.

WHAT DO I DO IF THE GOODS I RECEIVE ARE FAULTY?

Faulty items will be repaired or replaced if returned within the warranty period. To arrange a return of a faulty item, see Returns Policy and follow the procedure outlined there.

HOW DO I PLACE AN ORDER IF I DO NOT HAVE A CREDIT CARD?

If you are unable to pay using a credit card, email the warehouse to arrange an alternative method of payment. See Contacts for details.

HOW WILL I KNOW MY SIZE?

Items that require sizing will be accompanied by sizing charts to help you determine the required size. All clothing is manufactured to Standard Australian Sizing. If you are unsure of the size you require, email the warehouse for assistance. See Contacts for details

WHAT IF I ORDER THE WRONG SIZE?

If you have ordered an item of the wrong size or colour, you can arrange for an exchange provided you do so within 28 days of invoice. To arrange for an exchange, see Returns Policy and follow the procedure outlined there.

WHAT DO I DO IF MY GOODS DO NOT GET DELIVERED?

Generally, your shipment should arrive between 5-7 days of order. If your purchase has not arrived in this time, contact the warehouse for assistance. See Contacts for details.

CAN I GET HELP TO PLACE MY ORDER?

For order assistance, contact the warehouse. See Contacts  for details.

CAN I CANCEL MY ORDER?

Orders can be cancelled provided you request cancellation before you are notified of order dispatch. To cancel an order, see Returns Policy and follow the procedure outlined there.