Postage and Handling

Order Processing

Your order will be processed and dispatched within 7 - 10 working days from the date of order confirmation (unless specified).

Postage

Postage is calculated for each order with reference to the number of items ordered, the weight of each item and the delivery destination for the order.

We currently offer the following postage options:

Domestic

Standard - Parcel delivery will generally occur in 1-5 days of dispatch with deliveries to most metropolitan areas within 1-2 working days.

Express - Parcel delivery will occur the next day after dispatch.

International

Standard Air - Parcel delivery will generally occur within 20 working days after dispatch.

Note: Online International orders will open on Friday 10 September. Until then, International orders can only be accepted via email. Please contact the warehouse for information.

Additional Postal Services

Additional postal services such as Registered Post, International Express Post, Postage Insurance and Delivery Confirmation can be arranged. Please contact the warehouse for information. Please see Contacts for details.

Where the order value exceeds $200, we recommend it be delivered by registered post with the appropriate insurance. This allows the order to be tracked, ensures it is accepted by the recipient with appropriate identification, guarantees its delivery and covers it for any loss or damage. For these high value orders, we will contact you to confirm your postal requirements.

Note: We are unable to ship to Post Office Boxes – please provide a street address. If there is generally no one at home to accept your order, we recommend that you provide a different delivery address where someone will accept your order (e.g. a work address).