Postage and handling
- What postal methods and prices do you offer?
- Can I send my parcel by international postage?
- Can I pick my order up and avoid paying postage costs?
- How can I track my order?
- What shipping charges will I incur?
Postage and handling
Q What postal methods and prices do you offer?
We offer two weight-based shipping methods to suit your needs (for domestic parcels only).
Standard Service – 14 to 21 working days delivery
Small Items up to 500g - $12.95
Standard Items over 500g - $15.95
International postage up to 2kg - $27.00
Greater than 2Kg - you will be contacted for extra postage costs, if necessary
Express Service – 7 to 10 working days delivery
Small Items up to 500g - $17. 50
Standard Items over 500g - $19.95
International express - you will be contacted for postage costs
Domestic packages are sent via Fastway Couriers. Orders are normally shipped between 2 and 7 working days from date of order. If you will not be home when your order is due to be delivered, please provide an alternative address at the time of placing your order. Orders not able to be delivered at your address are returned to the warehouse which may cause delays in you receiving your package. A notice will be left at your address with instructions for you to arrange collection/redelivery.
International parcels may incur additional postage costs. You will be contacted by UniGear direct if this applies to you.
Q Can I send my parcel by international postage?
Yes. If your international standard service parcel weighs more than 2.01kg or you want to send your international parcel by express service, you will be contacted by UniGear for any additional costs.
Q Can I pick my order up and avoid paying postage costs?
No. Alumni merchandising stock is held at our warehouse located in Camperdown that does not have a retail storefront and cannot make sales in person. The University of Sydney does not keep any stock on campus.
Q How can I track my order?
You will receive an email from the warehouse containing your delivery and tracking information. You will be able to track your order on the carrying company’s website that will be supplied in your email.
Q What shipping charges will I incur?
All original orders will incur shipping charges, which are calculated during the checkout stage. Replacements for faulty items are shipped freight free. If you have requested a return/credit for a change of mind, postage and handling will not be refunded.